FAQ

To participate in the LoyalTI First program, you must first be registered to book online with Travel Impressions through VAX Vacation Access.

Refer to www.vaxvacationaccess.com/suppliers/travel-impressions to register. If you have any questions regarding agent registration, please contact helpdesk@travimp.com

How do I become a registered agent with Travel Impressions LoyalTI First?

First, you have to make sure you're registered for VAX. If you have already registered for VAX with TMTC, you are all set to book TI immediately, since the brands are now bundled together under the greater ALG umbrella.

If not, once you sign up for VAX, you will receive an automated email listing individual suppliers you can register to book with. You must then register for ALG within VAX in order to book TI on the platform. You will need to register for ALG if you were previously not registered to book TMTC.

Click here to register your agency!

Once registered, you should receive an email by 11/9/18 with your LoyalTI First username and password. If not, please contact Customer Support at cs.LoyalTI@summitmg.com or call 877-847-8894. Agents begin accruing points after completing registration at www.LoyalTIFirst.com.

What if I am a former Quest agent that already has a LoyalTI First login?

Then no changes are needed and you will be grandfathered into the LoyalTI First system as an existing user. You will need to create a VAX account to have your LoyalTI account tied to your new bookings made.

What if I do not have a VAX account under the ARC/IATA I book with TI?

Then you will have to register for VAX under that ARC/IATA number to ensure proper booking processing. Please remember, you must be registered to book with us in VAX for your bookings to qualify.

What bookings are eligible for points?

After you login, please refer to the chart on the main page of the www.LoyalTIfirst.com website for the different ways to earn points.

How do I get credit for bookings I have made?

Whenever you are making bookings, whether online or via phone, please verify they are being made under your exact VAX agency number and username. This will ensure that you receive credit for the booking and that it will display in your account online.

For example: if your Agency number is your IATA or phone number please provide to the phone-in reservation agent.

Why are my bookings not showing up on my account balance?

Accounts are updated weekly. Please allow 10 business days following an eligible booking for your points to be deposited into your available point balance. Only bookings that have been paid in full will be credited to the pending section of an account balance.

For questions related to your eligible bookings and point status please contact LoyalTIFirst@travimp.com.



Updated 10.18.2018

Load and Select an Image

Go Cancel